These Terms of Service and Privacy Policy (together, the “Terms”) govern your use of igamingmarketinglab.com (the “Site”) and any services purchased from or delivered by iGaming Marketing Lab or any of its affiliates, partners, or fulfilment providers (together, “we,” “us,” “our”). By using the Site, placing an order, or engaging us, you agree to these Terms in full. If you do not agree, do not use the Site.
1. Terms of Service
1.1 Use of the Site
You may use the Site for lawful purposes only. You must not attempt to access non-public areas, probe vulnerabilities, scrape at scale, submit fraudulent payment details, misuse any contact or order form, or interfere with how the Site is delivered to other visitors. Access may be revoked at any time without notice.
1.2 Services
We provide marketing, communications, distribution, and related advisory services on request. The exact scope, deliverables, timelines, fees, and acceptance criteria of any engagement are agreed in a separate order, invoice, statement of work, or engagement letter (the “Order”). Anything published on the Site, including descriptions, prices, examples, sample outputs, and case studies, is for general information only, is not a binding offer, and may change without notice. The terms of the Order prevail over anything on the Site if there is a conflict.
1.3 No guarantees of outcome
Our work depends on third parties, market conditions, and factors outside our control. We do not guarantee any specific outcome, including but not limited to readership, search ranking, traffic, conversion, revenue, brand sentiment, regulator response, or any other commercial result. Forward-looking statements and projections, where given, are estimates only.
1.4 Fees and payment
Fees are payable as set out in the applicable Order. All amounts are exclusive of taxes, bank charges, network fees, and currency-conversion costs, which are your responsibility. Where work begins on receipt of cleared funds, no work is undertaken before payment clears. Payments, including those processed by third-party payment providers, are non-refundable once accepted, except where required by mandatory law or where expressly stated in the Order.
1.5 Cancellations and refunds
Once an engagement has commenced, fees are non-refundable. We may, at our sole discretion, offer a partial refund or credit on a case-by-case basis. Where deliverables involve publication or distribution to third parties, those steps may be irreversible and no refund will be available once they are initiated.
1.6 Your responsibilities
You are solely responsible for the lawfulness, accuracy, and licensing of any content, instructions, brand assets, or information you give us, and for the lawfulness of your own products, promotions, and customer communications in the markets you operate in, including all advertising, gambling, financial-services, securities, consumer-protection, data-protection, sanctions, and tax rules that apply to you. You will indemnify and hold us harmless from any claim arising out of your breach of these Terms or applicable law.
1.7 Intellectual property
Source materials and brand assets you provide remain your property; you grant us a worldwide, royalty-free licence to use them for the purpose of performing the Order. We retain ownership of our methodologies, internal templates, relationships, and any tooling used to produce deliverables. We may reference work we have done for you in anonymised case studies unless the Order says otherwise.
1.8 Confidentiality
Each party will keep the other's confidential information confidential and use it only to perform the Order, except where disclosure is required by law or by a regulator.
1.9 Disclaimers — “as is”
The Site and our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, conditions, and representations, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted availability, security, and quality of results. We do not warrant that the Site or any service will be error-free or meet your requirements.
1.10 Limitation of liability — no responsibility
To the fullest extent permitted by law, we accept no responsibility and have no liability for any loss, damage, cost, or expense you or any third party may incur in connection with the Site, an Order, or any work delivered, including without limitation loss of profits, revenue, business, contracts, opportunity, goodwill, data, rankings, traffic, brand value, or anticipated savings, and any indirect, incidental, special, consequential, exemplary, or punitive damages, whether arising in contract, tort (including negligence), under statute, or otherwise, and whether or not we were advised of the possibility of such loss. Where liability cannot lawfully be excluded, our aggregate liability under any Order is limited to the fees actually paid by you to us under that Order in the three months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded (for example, fraud, fraudulent misrepresentation, or death or personal injury caused by negligence).
1.11 Force majeure
We are not liable for any failure or delay in performance caused by events outside our reasonable control, including acts of God, war, civil unrest, sanctions, government action, regulatory change, infrastructure or third-party service outages, or labour disputes.
1.12 Governing law and venue
Unless agreed otherwise in the Order, these Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of, and subject to the exclusive jurisdiction of the courts of, the country and city in which the entity actually providing the relevant service to you is established. Where multiple entities, affiliates, or fulfilment providers are involved in an Order, the governing law and venue is that of the primary fulfilment provider for that Order, as identified on the invoice or Order.
1.13 Changes
We may update these Terms at any time. The current version applies to use of the Site from the “Last updated” date, and to any new Order placed after that date.
2. Privacy Policy
2.1 Who we are
The data controller is iGaming Marketing Lab, together with the affiliate, partner, or fulfilment provider that delivers the relevant service to you. You can reach our privacy team at privacy@igamingmarketinglab.com.
2.2 What we collect
We collect information that you give us (for example, when you fill in a form, request an invoice, place an order, or subscribe to the newsletter), information generated when you use the Site or place an order (for example, technical logs and order metadata), and information from service providers we use to operate the business (for example, payment confirmation status from a payment processor). We do not knowingly collect special category data, and we do not knowingly collect data from children.
2.3 How we use it
We use personal data only for the purposes of responding to your enquiry, performing or administering an Order, taking payment, communicating with you about the engagement, sending the newsletter you subscribed to, complying with our legal and regulatory obligations, and operating, securing, and improving the Site and our services.
2.4 Legal bases
Where applicable data-protection law (such as the UK GDPR or EU GDPR) requires us to identify a legal basis, we rely on contract, consent, legitimate interests, and legal obligation, depending on the activity.
2.5 Sharing
We share personal data only as needed to operate the business — for example, with our affiliates and fulfilment partners, with payment processors, email-delivery providers, hosting and infrastructure providers, accountants, banks, and legal advisers, under appropriate contractual terms. We do not sell personal data and do not share it for cross-context behavioural advertising. We may also disclose data where required by law or regulator.
2.6 International transfers
Some of our service providers operate outside your country of residence. Where required by law, we use lawful transfer mechanisms such as Standard Contractual Clauses, the UK International Data Transfer Addendum, or applicable adequacy decisions.
2.7 Retention
We keep personal data for as long as needed to deliver the service, plus a reasonable period for compliance, accounting, dispute resolution, and audit. Specific retention windows depend on the data category and the law that applies to the fulfilment provider for the Order.
2.8 Your rights
Subject to local law, you can ask us to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Email privacy@igamingmarketinglab.com and we will respond within the period required by applicable law. You may also have the right to complain to a supervisory authority where you live.
2.9 Security
We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is fully secure; we cannot guarantee absolute security and accept no responsibility for unauthorised access, loss, or alteration of data outside our reasonable control.
2.10 Changes
We may update this Privacy Policy at any time. The “Last updated” date at the top reflects the most recent change.